Terms and Conditions
We care deeply that our customers have a great experience with us and we understand that there may be instances where a customer changes their mind. If this happens to be you, while we do not offer refunds, we are happy to exchange your product or offer you credit toward another piece within 14 days of original purchase. Exchange or credit amount given will be equal to the original purchase amount of the item being returned, less any shipping fees. Know that at SoulLoved, we have high standards for the gemstones we use in our pieces, making several of our products limited inventory. If you would like to exchange or get credit toward a piece that is out of stock, understand there may be wait times.
Due to the nature of the work both physically and energetically with custom orders (malas, necklaces, bracelets, essential oil rollers, etc.), no exchanges, refunds, or returns are offered. Please be aware that all sales are final for custom products.
Also, unless otherwise noted, all sales are final on all clearance and discontinued items.
Here at SoulLoved, we are very proud of the craftsmanship that goes into the creation of our products. All of our jewelry is handmade, with a tremendous amount of care, and then personally inspected by our owner to approve of the quality. But because no one is perfect, from time to time we make mistakes too, and something gets past us.
As with all fine jewelry, our pieces are quite delicate in nature. Our jewelry carries a limited warranty of 60 days. If your jewelry breaks within 60 days of purchase, SoulLoved will honor a one-time replacement of that piece due to a production defect. We ask that you please contact us first, send us an emailed photo of the broken piece to firstname.lastname@example.org within the warranty period, and then send the product back to us. Upon receipt, we will repair it or send an entirely new piece out. Please allow 7-10 days after we receive the defective product for the repair to take place, or for the replacement to ship out.
If you are outside of the 60 day warranty and are in need of jewelry repair, you may still contact us, however repairs will incur a fee.
The process for our products begins with a careful inspection and hand selection of materials by our founder. Each day as a team, we start with a centering meditation to bring in the right energy and atmosphere to create and infuse proper intentions. Once the piece is complete, it undergoes quality inspection from the founder, is saged, and then sent off to its’ new home, full of love to bestow on you!
Our products are a fantastic combination of beauty and purpose. For our jewelry, we create paying attention to the arrangement of the stones, noting where it will fall on the body when it is worn, and which stones are touching the skin. Each stone serves a different purpose and are selected based off of their specific metaphysical properties.
We invite our customers to come with us on our pursuit to raise the collective vibration. Investing in a SoulLoved piece not only gives you a beautiful gift, but also helps to spread love to people in need. From a space of love and joy we can make a tremendous impact on those around us! To continue the ripple even further, we are very proud to donate $1 for every single item sold to Thorn, a charity our founder feels passionately about. Our commitment to use this platform to raise the collective vibration is seen as our duty, responsibility, and an absolute honor.
We do our very best to craft products that are distinctive and unparalleled not only in their design, but throughout the creation process. Prior to assembly or jewelry creation, all of our gemstones are charged by at least one full moon before they can be used. One complete, each piece is quality inspected by our founder. The finished products are then cleansed with white sage before they are sent out.
Our Commitment to Quality
All of our exclusive products are made with authentic gemstones, meaning we do not use synthetic or imitation beads.
We want this to be a pleasant and memorable experience, and hope that in creating that, you’ll not only come back and shop with us again, but refer us to your family and friends as well.
The Soul Loved Story
When I first was introduced to the beauty and significance of a mala necklace, I knew I had to have one- but not just any would do. It had to be something special, I wanted to feel a significant connection to it and its’ energy. And everywhere I looked, some were very pretty, some where very cost effective (and some were not!), some had great meaning, but none of the ones I encountered felt like it had been made for ME.
And so I decided that I would create my own.
When I began making my very first mala, I set the intention that it would foster genuine communication and true connection. That I could speak what I truly wanted to say, and understand completely what was being said to me, removing any barriers of resistance, allowing honest connection. To my surprise, my teen daughter – who, like most typical teenagers, is not a chatty person when it comes to parents – wanted to stay and help me- and we began talking so openly about our hopes, dreams, goals, and joys.
It was then I saw how powerful the mala crystals can be when we set them with the right intentions. I realized that I wanted to share this new gift in hopes of creating more special moments like this for others!
Jennifer Ebilane, CEO & Founder of Soul Loved